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FREQUENTLY ASKED QUESTIONS

The Answers You Need

FAQ: FAQ

HOW SHOULD I WASH THE MASK OR CLEAN THE JEWELLERY?

Wash fabric masks in soap or detergent and preferably hot water (at least 140 degrees Fahrenheit) at least once a day. Avoid using bleach and avoid scrubbing too hard on the outer layer. For general hygiene, most ideally is to wash daily, especially when it is soiled.

You only have to wipe the mask's jewellery with a dry cloth gently. Avoid contact with lotions and fragrances. 

WILL THE EMBLISHMENT OF THE MASK DROP?

We know it might look difficult to wash the mask but it is much easier than you think. Do not scrub too hard as friction will cause anything to wear/tear or even break. When washing the mask, focus on scrub the inner layer of the fabric more. 

WHAT KIND OF PEARL/CRYSTAL ARE THE JEWELLERY MADE OF?

Materials ranging from semi-precious stones, glass pearls and polished crystal. We carries freshwater (real) pearl and it is top-grade and all natural! Rest-assured, none of our material is made from plastics or other inferior materials.

WHY ARE YOUR PRODUCTS MORE EXPENSIVE THAN OTHERS?

We believe in quality and not quantity. We do not target the mass market. Click into our "About Us" page to read more about our research, fabric & material selection and workmanship!

HOW LONG IS THE DELIVERY?

Usually Singapore Local Delivery will takes about 1-5 days. If you need the products on any specific dates, please write it down in the note section and we will take note of it! We aim to provide not only in high-quality but also our best service to you! 

Still have questions? Get in touch and we’ll be happy to help.

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